At GSM Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
GSM Wellness
Website: GSM Wellness
If you have any questions regarding this policy or your personal data, please contact us via the contact form on our website.
2. Information We Collect
We may collect the following information:
- Name
- Email address
- Telephone number
- Appointment details
- Health and wellness information you voluntarily provide
- Payment and transaction details
- Marketing preferences
- Website usage data through cookies and analytics
3. How We Use Your Information
We use your information to:
- Manage bookings and appointments
- Provide wellness services
- Respond to enquiries
- Send appointment reminders
- Improve our services and website
- Comply with legal obligations
- Send marketing communications where consent has been given
4. Health Information
Some services may require you to provide health or lifestyle information. This information is treated as confidential and is only used to assess suitability for services and provide safe treatment or wellness support.
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contractual necessity (appointments and services)
- Legitimate interests (business administration)
- Consent (marketing communications)
- Legal obligations where applicable
6. How Your Data Is Stored
We take reasonable steps to protect your information securely.
Your information may be stored through trusted third-party platforms including:
- Vagaro
- Payment providers
- Website hosting and analytics services
These providers may process data on our behalf securely and in accordance with applicable laws.
7. Marketing Communications
You will only receive marketing emails or messages if you have opted in or if permitted under applicable law. You can unsubscribe at any time.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Restrict or object to processing
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
Information Commissioner’s Office: https://ico.org.uk/?utm_source=chatgpt.com
9. Cookies
Our website may use cookies and analytics tools to improve user experience and website performance. You can manage cookie preferences through your browser settings or cookie banner preferences.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will always be posted on this page.
